Last updated: [10-20-24]
At Vertex Restoration, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS messaging service.
Information We Collect
How We Obtain Consent
We obtain your consent to receive SMS messages and calls through several methods. Consent is provided when you contact us by calling or messaging in response to our advertisements on various social media platforms or through our website. Additionally, you give consent when you reach out to us via our digital business card. Our contact information is also made available through promotional materials, including our company T-shirts, which display our number. By providing your mobile number and agreeing to receive SMS messages, you are expressly consenting to be contacted via SMS for the following purposes: service updates, appointment reminders, water mitigation and repair job updates, and any inquiries related to your interactions with our business, Vertex Restoration.
We may collect personal information that you provide to us, including but not limited to:
- Name
- Contact information (phone number, email address, physical address)
- Information about your property and water damage incident
How We Use Your Information
We use your personal information to:
- Provide water damage mitigation and restoration services
- Communicate with you about our services
- Send SMS messages for appointment reminders, service updates, and emergency responses
- Improve our services and customer experience
SMS Messaging
By providing your mobile phone number and consenting to receive SMS messages, you agree to receive text messages from Vertex Restoration regarding our services. These messages may include:
- Appointment reminders
- Service updates
- Emergency response information
- Follow-up of services provided
Message Frequency: We will communicate with you as needed regarding your service or project. You may receive messages from us when you contact us or when we need to reach out to you concerning your project or inquiry. The frequency may vary based on your specific needs.
Message and Data Rates: Message and data rates may apply. Please check with your mobile service provider for details.
TCPA Compliance: Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and other applicable laws and regulations.
You can opt out of SMS messages at any time by replying “STOP” to any of our text messages. To get help with our SMS service, text HELP to 713-400-1289.
Age Restriction: Users must be 18 years or older to subscribe to our SMS service.
Data Retention
We retain your personal information, including SMS-related data, for one year after the termination of our services or your last interaction with us, whichever is later. After this period, your data will be securely deleted or anonymized.
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications, including SMS messages
- Request deletion of your personal information, subject to any legal requirements to retain such information
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Vertex Restoration
4201 Cypress Creek Parkway Suite 540 #1145 Houston, Texas 77068
713-400-1289
danny@vertexrestoration.com
By using our services, you agree to the terms of this Privacy Policy.
